Tag: CustomerExperience
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Reclaiming Real: How the Shift Toward In-Person Experiences Is Changing Business
This article was co-written with Anush Naghshineh and Jenny Tsao. The post-digital return to physical experiences and authentic connections Do you remember the rush of excitement when you finally attended your first post-pandemic concert? That time when the bass reverberated through your chest and you shared glances with strangers turned temporary friends? That feeling –…
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Customer Experience in the Age of AI: Balancing Automation and Human Touch
This Executive Impact series article is a collaborative partnership with Jenny Tsao, Anush Naghshineh David Turner as we examine global business imperatives and explore ways to drive awareness. The shifting customer experience landscape In today’s hyper-connected world, customer experience (CX) has become a key differentiator for brands across industries. Expectations are rising rapidly, driven by…